Encryption
TLS 1.3 on the way to us and AES-256 at rest, for every report and photo.
Privacy and security
Your reports are yours
A lab report is about as personal as paperwork gets. Here's what Linden does with yours, and what it never does, in plain English.
Five promises
The short version
- We never sell your data.We don't sell it or share it with advertisers, insurers, employers or anyone else.
- We never train AI on your reports.Your reports are read to explain them to you and for nothing else.
- Only you choose who sees them.Your reports are visible to you and to anyone you share them with, such as a family member or your doctor.
- You can delete everything.Settings, then Delete account. Your reports are erased from our servers within 30 days, backups included.
- Everything is encrypted.Your reports are encrypted on the way to us and while we store them.
Your data
What we keep, and why
| What | Why we keep it | For how long |
|---|---|---|
| Your reports and photos | To explain them, and to show trends when you add more | Until you delete them |
| Questions you ask Linden | To answer them using your own results | Until you delete them |
| Your name and email | To sign you in and tell you when a report is ready | Until you close your account |
| Crash logs and app usage | To fix bugs. These never include anything from your reports. | 13 months |
Security
How we protect it
Where it's stored
In the region you sign up in: the EU, the UK or the US.
Who can look
No one at Linden opens a report without your permission, and every access is logged.
Outside checks
An independent firm tests our security every year, and we publish a summary of what they find.
Questions about your data?
Write to the privacy team from inside the app. A person replies within two working days.
Settings→Privacy→Contact the privacy team
Ready when your report is
Take a photo. Linden explains every line, and the report stays yours.
Explain my report